Products are unique, printed to order, and as a result, are non-refundable. Once the order has been sent to Production, you can no longer edit the details of the order. You can still cancel the order and we will refund you the shipping cost. However, the production cost is non-refundable. If you order the wrong size or color, KZK101 is not responsible and will not offer replacement or refunds. If you are ordering on behalf of a customer, you are responsible for relaying the information correctly from your customers.
Any claims for misprinted/damaged/defective items must be submitted within 15 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 15 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
After our supplier/s investigates the issue, if it is determined that the product is damaged, defective, or if there is an error concerning printing, KZK101 will submit your product for a refund or replacement
If you notice an issue with the products or anything else on the order, please submit a problem report.
The return address is set by default to our supplier’s facility.
Users are liable for incorrect addresses. You must provide a correct address and pay the reshipping costs which can include product costs and shipping.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our supplier/s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our supplier/s facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven’t registered an account on kzk101.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
KZK101 does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
The service fee excludes any Charge On Delivery (C.O.D) fees that may get charged by the fulfillment operator and handling fees.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore KZK101 reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Contact us at [email protected] for questions related to refunds and returns.